Do you want your brand to attract customers who don't just decide on price? You also see every complaint as an opportunity to prove that you are the best provider? Doesn't matter? Our automations reduce costs and increase satisfaction in the process. Seriously. It can be done.
Technical emergency service
Helpdesk
Complaint emergency service
Warranty & Claims
International Communication
Onboarding new customers
Appointment booking
In case of service, send digital transaction tickets that your customers can save in their smartphones - without any additional app.
With the → service token in the digital wallet, your customers keep a communication channel open through which you can control relevant information at any time.
Receive feedback and enable your customers to control and even complete processes according to their needs. Powerful automation allows you to control processes and communication in an intelligent, capacity-saving and, above all, user-friendly way.
Ask for feedback, without media disruption and at the right time, anonymised or user-specific and in the depth of information you need.
With our self-compensation module, you can use the service case to increase satisfaction and brand loyalty in a fully automated way.
By digitalising the service process, we reduce the costs per processed transaction, lower 2nd calls and at the same time increase the satisfaction of your customers.
The digital representation of the process as a ticket increases the trust of your customers, defines a channel for further exchange and enables precise, case-specific support in the open information channel.
Easy integration into existing processes and CRM systems ensures a seamless transition between alternative channels such as SMS, email or call.
Our USPs are awesome and our APIs are fully good and easy to integrate into your IT architecture. We also build adapters for you when your infrastructure is already approaching 40. Anything else would be "agist" and exclusion is uncool. We always think integratively by design.
Reduction of 2nd calls. Customers who are informed in real time do not have to place their request several times with the service staff.
of all passport holders complete their service process themselves through automated, individual journeys by clicking on a link in the passport. Self-service leads to enormous cost reductions and relieved service staff.
Conversion rate! Service tickets in the form of wallet passes are very popular with users.
