For the communications industry, only the best is good enough, because elegant communication journeys are not a "nice to have" here, but an absolute must. Telefonica's enthusiasm for innovation has inspired us over the last 3 years of cooperation. Here we show an excerpt from our joint successes.
Telefonica offers a particularly good and personalised service to customers who have a personal connection to the company through family members or friends. Our technology not only provides information to the person with the complaint, but also to the associated staff. As a result, 85% of cases are followed through to closure using passport technology. A Big Nellie feedback survey ensures that impulses for service improvement can be generated continuously, and on an event site, selective customers can be incentivised with a small gift. That's service you can be proud of.
For o2, we accompany customers seamlessly from the website to the shop. Interesting offers can simply be taken along by passport. In the shop, the QR code is scanned by the advisor and the exact product configuration can be viewed.
Telefonica offers a particularly good and personalised service to customers who have a personal connection to the company through family members or friends. Our technology not only provides information to the person with the complaint, but also to the associated staff. As a result, 85% of cases are followed through to closure using passport technology. A Big Nellie feedback survey ensures that impulses for service improvement can be generated continuously, and on an event site, selective customers can be incentivised with a small gift. That's service you can be proud of.
Do you want to be able to respond to and control the demand and utilisation of your service channels? Then the digital business card is perfect for this. With our workflow engine, certain contact channels can be temporarily hidden and then shown again on a certain date. Of course, you can react immediately to changes in telephone numbers or other content and publish updates. At the same time, you receive valuable learnings about the preferred contact channels and peak times.
All about great service
Passes for Apple Wallet or Google Pay are one of the most promising new communication channels you can use. But really good communication needs to be scalable without becoming impersonal. Our bots recognise the user's smartphone, their preferences and turn Wallet Passes into smart individual tokens that smartly connect you with your customers!
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Passes for Apple Wallet or Google Pay are one of the most promising new communication channels you can use. But really good communication needs to be scalable without becoming impersonal. Our bots recognise the user's smartphone, their preferences and turn Wallet Passes into smart individual tokens that smartly connect you with your customers!
Not styled yetPasses for Apple Wallet or Google Pay are one of the most promising new communication channels you can use. But really good communication needs to be scalable without becoming impersonal. Our bots recognise the user's smartphone, their preferences and turn Wallet Passes into smart individual tokens that smartly connect you with your customers!
Not styled yet